Customer Satisfaction Survey

Customer Satisfaction is our number one priority. As such, your feedback is very important to us and is critical to helping us delivery 100% customer satisfaction. With the exception of the ticket number, all of the questions below are 100% voluntary. Answer as few or as many as you like. Your feedback will go directly to Nathan Underwood, the owner, and will be used for the sole purpose of improving our customer service.

So you got a new computer, now what?

With the holiday season winding down many people have gotten new computers either as a gift from another, or a gift to themselves. Unfortunately a computer is not like the toaster oven you also got, it requires a bit of pre-maintenance to keep it functioning well. So here is a basic list of what you want to do to the computer from the start:

Register it under warranty, if you do have a hardware problem it will be much easier to get handled if it is preregistered.

Install anti-virus - while many computer say they come with Norton or McAfee anti-virus it is often a trial that is only good for 2-3 months. We recommend using Clamwin (clamwin.com) or AVG (avg.com) for free anti-virus, NOD32 (eset.com) if you want a commercial product.

Next you need to get windows updated. If your computer is on windows vista or 7, just click on start - all programs - windows update. The window that opens up will let you know if there are any updates available.

Finally I would recommend installing a couple pieces of software:

Firefox (getfirefox.com) - A much better alternative to Internet Explorer, it has less security problems and is generally faster. I would also recommend the following plugins:
WOT - Gives you an instant rating of pages you are visiting for security, vendor reliability and child safety
Adblock Plus - Automatically blocks known ads from loading

Phone Hosting Down - Phone circuits are down

Our phone hosting service is down with no ETA of recovery. If you need to call just use 770-881-3776 for the time being.

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