Cyber Tech Cafe is currently accepting applications for a Senior Support Specialist. This is a full time, permanent position. The ideal candidate will be proficient in MS Windows 9x, 2000 and XP as well as Windows Server 2003, including Active Directory and basic networking. Some exposure to / experience with Linux / Unix is desired but not a requirement.

Primary responsibilities would include:
- Successfully field incoming calls from customers
- Provide level 1 support to customers via phone
- Internet Connectivity issues (dial-up, cable, dsl)
- Software configuration issues
- Hardware configuration issues
- Provide level 1 and level 2 support to customers in house
- Computer tune-up
- Software installation / removal
- Hardware installation / removal
- Virus / Sppyware removal / cleanup
- Schedule level 2 and 3 support if required
- Contribute to the team effort and maintain open communication channels with all levels of the organization

Secondary responsibilities would include:
- Customer follow-up
- Administrative / Logistical support

Required Background / Skills:
- Advanced Windows (9x - XP) and Microsoft Office (2000-2007)
- General understanding of networking concepts
- WAN - DSL, Cable, Dial-Up, DHCP, static ip, etc.
- LAN - DHCP, DNS, server, workstation
- Web / Internet - HTTP, FTP, DNS

Disaster recovery is one of those things that people never want to talk about, until they need it. Often, it *may be* an afterthought in their network planning and / or deployment, but there's seldom any real follow-through or testing, until there's a disaster. The tyipcal scenario usually goes something like this:

Company installs a network and has a plan for backups. They will typically deploy either a tape drive or external hard drive, set it and forget it. They will typically assign someone to handle the tape / drive swapping, and this will work for a few days, weeks or months. Invariably though, something happens. The person is fired, quits or business happens (annual inventory, year end, etc.). Things will typically go on for a time, then disaster strikes. The server crashes. That spreadsheet that can save the company gets deleted. The database gets corrupted. The email server crashes. Either way, it's time to use the backup, and there's nothing there.

- The tapes are 2 years old and are no longer storing data
- The backup software stopped working
- The [external] hard drive failed
- Nobody's been swapping the tapes
- Nobody's been swapping the drives
- The building was destroyed and all of the tapes or drives with it